Terms and Conditions – Online Netball Personal Training (ONPT) with Laura Malcolm

1. Eligibility and Registration

The Online Netball Personal Training (ONPT) service is not available to individuals under the age of 18 unless they are registered and supervised by a parent or legal guardian (the “Supervisor”). The Supervisor must accept full responsibility by registering, completing payment, and agreeing to these Terms and Conditions.
By registering, you confirm that you are either:

  • At least 18 years of age, or

  • A parent/guardian registering and supervising a participant under 18

The Supervisor is responsible for all actions of the minor and ensuring full compliance with these Terms.

2. Supervision of Minors

Minors may participate in ONPT under adult supervision. The Supervisor must create the account using their own name and email, and they must maintain responsibility for monitoring the participant’s use of the service. All communication, progress, and feedback will be directed to and managed by the Supervisor.

3. Communication

By registering for ONPT, you consent to receive communication from Laura Malcolm and her team via:

  • The email address provided during registration

  • Direct messaging via a secure coaching app
    These communications are private and only accessible to the registered user. No communication is visible to other participants unless intentionally shared (e.g., in a group chat or video submission).

4. Training Platform and Sessions

Training sessions are delivered through a dedicated app accessible via smartphone. You’ll receive:

  • Weekly custom sessions

  • Feedback directly from Laura Malcolm

  • Messaging support through the platform

Participants may also choose to join optional in-person training sessions, subject to additional cost and availability. Venue and dates for these sessions will be confirmed and communicated separately.

5. Code of Conduct

All communication and uploaded content must be respectful and professional. Inappropriate, harmful, or abusive behaviour will result in restricted access, suspension, or termination of your ONPT membership. No refunds will be issued in such cases.

6. Access and Payments

It is your responsibility to ensure you have the tools required to access the ONPT services, including internet connection, a smart device, and basic training equipment as advised. Subscription fees must be paid in advance and will be billed automatically either monthly or annually (depending on your selected plan). Pricing is subject to change with prior notice.

If payment cannot be processed, your access to ONPT may be suspended or terminated.

7. Cancellations and Refunds

Once you gain access to your digital training plan, you waive your right to a full 14-day refund. However, partial refunds may be issued for annual subscriptions if cancelled within this window.

You can cancel your subscription at any time by emailing enquiries@maiasnetball.co.uk. Cancellation will take effect at the end of your current billing period. No refunds are provided for unused time.

8. Suspension or Termination of Service

We reserve the right to restrict, suspend, or terminate your access to ONPT at any time due to breach of these terms, misuse of services, or inappropriate conduct. No refund will be issued in these circumstances.

9. Intellectual Property

All content provided through ONPT — including videos, written sessions, feedback, and resources — is the intellectual property of Laura Malcolm and/or her authorised partners. You may not reproduce, distribute, or commercially use any part of the content without written permission.

Violations may lead to legal action and permanent bans from all future services.

10. Health and Safety Disclaimer

You are responsible for ensuring you are physically and mentally fit to participate in ONPT activities. This program should be used as a guide only, and must be adapted to suit your abilities.

Always consult a medical professional before beginning any new training, especially if you have health conditions, are recovering from injury, or are pregnant. If you experience discomfort, dizziness, or pain, stop immediately and seek medical attention.

ONPT, Laura Malcolm, and any affiliates accept no liability for injury or health issues resulting from participation in this program.

You are also responsible for ensuring your training space is safe, and that you are wearing appropriate clothing and footwear.

11. Qualified Personnel

  • Laura Malcolm: Delivers all coaching, mentoring, and personalised feedback as a Level 2 Netball Coach and using her experience as an ex international player and NSL coach.

  • Support Professionals: Where relevant, general fitness, recovery, or wellness advice may be provided, but this does not replace personal medical or sports-specific coaching.

All feedback provided is general in nature and not a replacement for in-person, specialised healthcare or team-based coaching unless otherwise stated.

12. Media Use

Your training videos and progress may be used for feedback and analysis. You will be asked for permission if any content is ever intended to be used for promotional purposes. You have the right to decline.

We hope you enjoy your experience with Online Netball Personal Training with Laura Malcolm and are excited to support you on your netball journey!